I asked to have some work done one month ago, and nothing was done. What is the turnaround time for a work order?
The Capital Planning and Facilities Operations Department has a database called HEAT. All work requests (cleaning floor, changing clocks, request for delivery, lack of power, key request, etc.) are entered into the HEAT database. Requests are NOT processed in the order they are received. Requests ARE processed based on the nature of the request, the impact on life safety systems, and the availability of staff. Sometimes, work can be done within a day and sometimes it may take months due to the nature of the request. Patience is requested.
