I asked my purchasing department to buy ABCpdf .NET but theyve bought ABCpdf ASP instead. What do I do?
If you accidentally purchase the wrong product you can apply for a refund under our 30 day money back guarantee. You may wish to wait for the refund to be issued before placing an order for the correct product or if time is critical you may wish to place another order before applying for your refund. Alternatively if the price of your two items is the same and you’re within the 30 day period we can normally issue you a free electronic upgrade license rather than going through a refund, order cycle. For an electronic upgrade we need an email from the person who was issued the license stating the order reference number (or license key) and that an electronic upgrade is required. The email needs to state that all records of the license key have been destroyed and that any physical deliverable has or will be destroyed. This assurance needs to be current – not something which will be done in the future. Email addresses can be found here. For a refund we need a fax on headed notepaper from t
