I am using one of the compatible water bottles, but the Pet Top device doesn have a tight seal with the bottle neck. What am I doing wrong?
You may be overtightening the Pet Top device onto the bottle. While the bottle neck is standard, the bottle’s security strip collar–the piece remaining around the bottle neck after you remove the sealed bottle cap–might vary from manufacturer to manufacturer. The collar may be a little thinner, allowing the Pet Top device to be tightened just a bit too far, resulting in a less-than tight seal. In that situation, avoid overtightening the the Pet Top device onto the bottle. One way to check for a tight seal is to close the upper cap of the Pet Top device so it seals the ball, and then as you’re almost done tightening the Pet Top device onto the bottle, lightly squeeze the bottle to test for a tight seal.
