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I am using Mozilla Firefox and having problems accessing RefWorks. Is there a solution?

April 26, 2017firefox Mozilla problems RefWorks solution

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I am using Mozilla Firefox and having problems accessing RefWorks. Is there a solution?

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Yes. In Firefox, look for a blue exclamation point icon in the lower left-hand side of your screen; it’s just to the right of the lock icon and indicates that Firefox’s popup blocker is active. Click the exclamation point icon and in the “Blocked Popups” window that appears, click “Unblock Site”. Next, select your browser refresh button and you should see the RefWorks login screen. Unblocking the RefWorks pop-up should only need to be done once per Firefox install or user profile.