I am unable to register my copy of RSS/RVS 2011 or RVS 2010. The “Request Pending” messsage will not go away, what do I do now?
Sometimes, it might take up to 24 hours for the registration request to be processed. Please be patient. If within that time, the software is still not registered, you might want to see if any of the below explanations apply. If not, please let us know. It is possible that date and time is not properly set on your computer. If the time, date, and time zone are not properly configured, the RVS client may not be able to communicate with the Returnil registration server and will result in the RVS program interface showing an endless “Pending…” message in the lower left portion of the program. We have identified a situation where RVS will not be able to register if the time, date, and time zone are not properly configured on the client computer. To resolve this issue: • Turn Virtual Mode or System Safe off and restart your computer (if applicable) • After restart, log back into your administrative account • Configure the date, time, and time zone that is appropriate for your location Windo
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