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I am trying to login from my own computer, but eBranch is not showing me my personal security image and image name. What is happening?

April 26, 2017Computer eBranch happening image LOGIN security

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I am trying to login from my own computer, but eBranch is not showing me my personal security image and image name. What is happening?

1 Answer

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This might happen in rare cases. Before answering a challenge question or entering your password, make sure that you are going to our legitimate eBranch. The easiest way to ensure this is by typing our URL (www.globalcu.org) directly into your web browser. Then, after you answer the security question, you should see your personal security image and image name next to the password field. If your personal security image and image name are there, you can be confident that you are at our legitimate eBranch Web site and can enter your password. Remember: Once you have signed up, NEVER enter sensitive information such as your password without first seeing your personal security image and name.