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I am trying to log-in from my own computer, but the website is not showing me my personal security image and name (name only for bill pay service). What is happening?

April 26, 2017Computer image log-in security service website

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10 Posted

I am trying to log-in from my own computer, but the website is not showing me my personal security image and name (name only for bill pay service). What is happening?

1 Answer

0

10 Posted

This might happen in rare cases. Before answering a challenge question or entering your password, make sure that you are going to our legitimate website. The easiest way to ensure this is by typing our URL directly into your web browser. Then, after you answer the security question, you should see your personal security image and name (name only for bill pay service) next to the password field. If your personal security image and name (name only for bill pay service) are there, you can be confident that you are at our legitimate website and can enter your password.