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I am trying to get into a database and the screen is blue and asks for a password and user id- whats wrong?

April 26, 2017asks BLUE database password screen user wrong

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I am trying to get into a database and the screen is blue and asks for a password and user id- whats wrong?

1 Answer

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This is the generic screen that can show up on any of the library’s databases provided by the vendor FirstSearch. It shows up if you didn’t follow all the connect from home instructions OR if all the user ports are currently full. In this case it is the equivalent of “all circuits are busy”. You don’t really need a password and User ID- you just need to make sure you followed ALL the connect from home instructions or go back to the Electronic Resources page and click on the link to the database again.