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I am trying to connect to a remote client, but he/she is unable to install Techinlines browser add-on due to not having admin rights. What should they do?

April 26, 2017add-on browser client Connect install remote techinline

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I am trying to connect to a remote client, but he/she is unable to install Techinlines browser add-on due to not having admin rights. What should they do?

1 Answer

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In this case, they need to use the “Run Remote Desktop Launcher” option. This option appears when the client opens the techinline.net page and is asked to install the browser add-on. Please tell your client to click on the “Run Remote Desktop Launcher” link and run the “Techinline Launcher.exe” application, which will be downloaded through the link mentioned above.