I am not receiving emails from the site or other citizens. Whats wrong?
The first step in troubleshooting email problems is to make sure the email address registered with your account is correct and has been validated. Site emails (account management, support, alerts, etc.) may be sent to any registered citizen account upon user request. If you are not receiving site emails you should add BiggerCity’s email addresses or domains to your email application’s Contacts or Safe list. See the instructions here to learn how to do this. Receiving emails from other citizens is only available to Premium citizens with an active subscription. To receive emails from other citizens, first go to the My Settings page and confirm that you have the “[x] Enable the Email button on all my profiles” option checked. Lastly, follow the instructions here to add BiggerCity’s email addresses or domains to your email application’s Contacts or Safe list. Please note that every citizen email sent through your profiles is also saved in the “Emails” folder of your Enotes. This ensures yo
