I am my sons carer and had to pay for an upgraded seat. Can you advise?
Full question: My son is deaf, blind and disabled and so needs to be accompanied by a carer when we travel. When we recently went on holiday, our airline upgraded him free of charge to an upper deck seat. He explained that he needed to be accompanied by a carer, (in this case me), to help him get to the toilet, explain the safety rules and provide any other information to him before and during the flight. The airline offered me a seat in the upper deck but at the normal price for that seat. As I didn’t want to cause any fuss, I paid for the upgrade. I now wish to complain. Can you advise me? You are right that your son would need a carer to fly with him in order to give the help you describe. Airline staff are required to give assistance with moving to toilets, but not to lift passengers or to help them use the toilet facilities. They should also communicate essential information concerning a flight in an accessible way. Assuming your son’s upgrade was for reasons relating to his need
