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I am holding the heat tool properly but it shut off and stopped working. What happened?

April 26, 2017happened heat holding properly stopped Tool working

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I am holding the heat tool properly but it shut off and stopped working. What happened?

1 Answer

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Posted

The heat tool overheated. Heating too close will also cause overheating. To prevent overheating, make sure the nozzle of the heat tool is at least 3 inches away from the area. Using it too close causes the nozzle to heat up and the heat tool to shut down. Once this happens, it is no longer functional. Please contact customer service at 1-800-541-5877 for any inquires regarding this matter.