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I am having trouble with my Medicaid and/or Family Health Plus application, card, and/or recertification where can I get assistance?

April 26, 2017application card family Health medicaid Plus recertification

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I am having trouble with my Medicaid and/or Family Health Plus application, card, and/or recertification where can I get assistance?

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You can call the customer service department of the health plan in which you are enrolled for assistance. You can also call the Human Resources Administration the agency that administers the Medicaid program in New York City. You can call 311 and ask for the HRA INFOLINE for assistance with your Medicaid application. If you are calling from outside of New York State you can call (718) 557-1399. Finally, you can call Maximus, an enrollment broker, if you have questions regarding the status of your family’s enrollment into a health plan. Maximus can be reached at 1-800-505-5678.