Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

I am having difficulty adding a device within eCopy ShareScan OP, what are some possible resolutions?

April 26, 2017device difficulty eCopy op possible resolutions ShareScan

0

Posted

I am having difficulty adding a device within eCopy ShareScan OP, what are some possible resolutions?

1 Answer

0

Posted

This could be caused by UDP protocol being blocked by the firewall, UDP traffic must be allowed. Also, verify the JAR file has been installed and the eCopy ShareScan OP application is STARTED on the MEAP -enabled device within the Canon Service Management Service (SMS).