I am experiencing poor audio quality (packet loss, dropouts, one way audio, echo, latency) when placing or receiving calls. What can I do about this?
1. Are you running any sort of internet file/music sharing program such as limewire on your computer? These kinds of programs create a lot of jitter on your connection, and sometimes consume all available bandwidth. They can cause all kinds of quality issues. To check if this is the case, please unplug everything but the ATA or videophone from your router and make a couple of test calls to see if the quality issues still exist. If the quality issues go away, add the computer devices/software programs back one at a time until you find which one is causing your quality issues. 2. Have you upgraded your home routers firmware to the latest version available from the router manufacturer? Problems regarding dropped calls and one way audio issues are usually due to a bug in the home router firmware, and upgrading the firmware of the router and/or rebooting the router sometimes fixes the issue. 3. If you still have an issue after trying the above, please try changing the phone (handset) that y
