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I am a restaurant owner/manager and I really think the reviewer who came to our establishment just totally got it wrong. How can I make things right?

April 26, 2017came establishment GOT manager owner restaurant reviewer think wrong

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I am a restaurant owner/manager and I really think the reviewer who came to our establishment just totally got it wrong. How can I make things right?

1 Answer

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We understand that there may have been mitigating circumstances (wait staff short handed, acts of god, equipment problems, etc..) that occasionally happen from time to time. You are free to comment on the review and explain what might of happened. It will be entirely in the discretion of the reviewer whether to a) acknowledge the mitigating issues and b) return and re-review your restaurant. If you’re honest and forthright in your comments, it’s more than likely that the community will consider this.