Hubert, what have been the biggest changes you’ve seen to the outsourcing space during the time you’ve been in the business?
Hubert Giraud: Now I’m getting old… I’ve noticed a lot of changes. I would say in the past five to ten years clearly there’s been a massive upsurge in work going to India and offshore in general – I mean this has been the whole radical change in our industry, not only in BPO and IT but in all the hi-tech area. What is something changing the economics of the past ten, twenty years is clearly that we’re in a global world – I’m not sure it’s flat, but I’m sure it’s global! I think really this is the most important thing. After that, there are other changes I’ve seen progressing. There is a geographical move: outsourcing 20 years ago was very much a US story, and then the UK embraced it pretty rapidly; then much later, continental Europe, and now the rest of the world – and the very recent interest of continental Europe is pretty important. The next trend is an increase in competition. Ten, 20 years ago, the big players were most of them American big firms, some of them European ones – cle
