How will VA make the organizational and management changes to achieve those goals?
The budget I presented to this Committee on 4 February gives a detailed answer to the question of what VA plans to achieve with the resources it is requesting. I believe this hearing poses the valuable and vital question of how VA will achieve those goals. What does VA need to do as an organization to provide Veterans the access, timeliness, and quality of services they deserve? How will VA achieve this level of excellence and become a model for the effective use of taxpayers’ dollars? 300,000 good people come to work everyday at VA to serve Veterans. Not a single one of them comes to work to make mistakes. My job is to focus all our efforts on providing Veterans the highest quality and safety in benefits and services. Transformation of an enterprise our size requires that we act with both deliberation and the right sense of urgency—creating haste slowly—making change in a systematic, controllable way. We must cut through the barriers that have confounded Veterans and VA employees, as
