How will this survey benefit the San José State community?
As individual libraries receive information about areas needing improvement, this project will allow libraries to compare their service quality with other peer institutions, to develop benchmarks, and to surface best practices across institutions. By using the LibQUAL+™ instrument and initiating action based on the results of this survey, the University Library can be more responsive to users’ needs and provide services that are better aligned to users’ expectations.
