How will this survey benefit library users at the University of Wisconsin Milwaukee Libraries?
As individual libraries receive information about areas needing improvement, this project will allow libraries to compare their service quality with other peer institutions, to develop benchmarks, and to develop best practices across institutions. By using the LibQUAL+ ® instrument and initiating action based on the results of this survey, the UWM Libraries can be more responsive to users’ needs and provide services that are better aligned to users’ expectations. LibQUAL+ ® gives you as a library user a chance to tell us where services need improvement so UWM Libraries can respond to and better manage your expectations. UWM Libraries can develop services that better meet your expectations by comparing our data with that of peer institutions and examining the practices of those libraries that are evaluated highly by their users.
