How will the surveys be administered?
CMS is allowing the HH-CAHPS surveys to be administered by mail, telephone or mixed mode, which is a combination of both. CMS will not allow home health agencies to conduct their own HH-CAHPS surveys. Agencies must contract with a CMS-approved vendor to administer the HH-CAHPS survey for the agency. Each agency will need to have at least 300 completed surveys each year. If an agency does not have enough patients to complete the desired amount of surveys, then the agency must complete as many as possible. The surveys will be administered each month to a random sampling of patients with the goal of completing 25 surveys monthly.
