How will the regional call centers work with specialized information and referral agencies?
The Colorado 2-1-1 Collaborative recognizes the value of the specialized I&Rs in the communities they serve. It is the responsibility of each call center’s leadership to establish protocols with the specialized I&Rs as to how they will be included in the regional system. Beyond referrals to the specialized I&R and services, possibilities include data sharing and data maintenance, after-hour coverage for specialized I&Rs that traditionally operate on “typical” business hours, and comprehensive collection of data for a more complete view of the service needs and gaps within a locality, county or region.
