How will the phone secretaries distinguish an urgent call from a non-urgent call?
When we initially set up your account, we’ll establish a detailed set of instructions with you so that you don’t miss anything important. Don’t worry; our secretaries are experienced and professional, and are well-equipped to discern when your immediate attention is required. • How quickly can the phone secretaries respond to emergencies? Right away! When you start your account with us, we’ll establish an emergency call procedure. Whenever an emergency comes up, the phone secretary will contact you right away. • Will my callers ever be put on hold when they call? At PTAS, we understand that excessive hold times are simply unacceptable. To avoid this problem, we make sure that enough secretaries are available at all times that no caller is left stranded on hold. • Can I count on the phone secretaries to be polite and helpful whenever my clients call? Of course.
