How will the most improved payment error rate be determined, by percent increase or by percentage point increase?
A2 – We will determine the most improved payment error rate by measuring the percentage points improved. For example, if State A has a payment error rate of 10% in 2003 and a payment error rate of 6% in 2004, its improvement is 4 percentage points, or a 40 percent improvement. If State B has a payment error rate of 6% in 2003 and a payment error rate of 4% in 2004, its improvement is 2 percentage points, or a 50 percent improvement. We would rank State A higher than State B because its absolute improvement is greater even though its relative improvement is less. We believe absolute improvement has more of an impact on the national program than relative improvement. For example, if States A and B both issued $100 million in benefits, State A would have reduced its payment error by $4 million while State B would have reduced by only $2 million. Q3 – Will a State agency that has improved its payment accuracy rate by the most percentage points, but whose payment accuracy rate is still abov
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