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How will the IT reorganization mesh with the shared service desk project that Im hearing about?

April 26, 2017Desk hearing mesh project Reorganization service Shared

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How will the IT reorganization mesh with the shared service desk project that Im hearing about?

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It’s an important component, perhaps even a pre-requisite. We are on the path toward implementing tools to manage the shared service desk. The software is purchased and installed, so when I was talking about service metrics in the presentation earlier, this initiative will help.