How will the Government stay in touch with viewers concerns?
The Government is doing this in a number of ways. Consumers are represented, by organisations such as the National Consumers’ Council, the Consumers’ Association, the Voice of the Listener and Viewer, RNID and RNIB, on a number of the task groups who are carrying out the actions in the Digital Television Action Plan. The Digital Television Consumer Expert Group, announced by the Government in June 2003, will: Help review the criteria towards switchover; Prepare a report on consumer concerns for inclusion in next year’s public consultation paper; Bring together evidence on consumer awareness, attitudes and needs on digital broadcasting; and Give their views on communications with consumers, equipment and installation issues, issues relating to the transitional stages and implementation of switchover, and any regional issues. Ministers will take the views of the Expert Group into account in making any key decisions relating to switchover. The Group, chaired by Michelle Childs of the Cons
