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How will the CAP use the complaint information?

April 26, 2017cap complaint

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How will the CAP use the complaint information?

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The goal of the CAP Laboratory Accreditation Program is to improve the quality of laboratory testing. This initiative will not only allow the CAP to assist individual laboratories in their Quality Improvement (QI) endeavors but will initiate improvements in the inspection process. The CAP can then proactively identify quality-related issues in all of its accredited laboratories.