How will technical problems be handled?
If electronic filing or service does not occur because of (1) an error in the transmission of the document to Vendor or served party which was unknown to the sending party; (2) a failure to process the electronic document when received by Vendor; (3) a party erroneously excluded from the service list, or (4) other technical problems experienced by the Vendor, the party or parties affected shall, absent extraordinary circumstances, be entitled to an extension for any response or the period within which any right, duty, or other act must be performed, provided the User demonstrates that he or she attempted to file or complete service on a particular day and time. The User may alternatively file by faxing documents and attachments to the Vendor. Vendor shall then convert those documents to electronic form, file them with the Clerk, and serve designated parties as provided. Users filing via facsimile through the Vendor shall be charged fees reflecting Vendor’s then current published rates
