How will survey results be used?
HUD will use the overall results of the survey to help determine how well your development is doing in five areas (maintenance and repair, services, communication, safety, and development appearance). The Resident Service and Satisfaction Survey equals 10 out of 100 points your housing agency may receive under the PHAS. Answers residents provide make up a possible 5 points, while marketing the survey and follow-up actions taken by PHA management could equal another 5 possible points. PHA management is expected to use information from the survey to help identify areas that need improvement within your development, and to develop a Follow-up Plan to address problems identified. Will anyone know how I responded to the survey? If you receive a survey, you should not write your name on it. HUD is committed to ensuring that your PHA management will not know who participated or how individuals responded. Your identity will remain confidential. Only the overall results of the survey will be sh
