How will subscription renewals be handled?
Subscription renewal notices are automatically sent out from the MSSO approximately 30-45 days prior to subscription end date. If the MSSO is able to obtain a subscriber’s financial information online, an invoice will be automatically emailed in the renewal notice to the billing point of contact on file. However, if the subscribing company is privately held, a response is REQUIRED from the subscription point of contact providing the necessary financial information before the MSSO can invoice for the MedDRA subscription renewal period. If the subscriber does not wish to be renewed, notification must be received in writing by the MSSO at least 30 days prior to the subscription end date by emailing mssohelp@ngc.com.
