How will staff satisfaction be determined?
Sites must agree to administer a common customer satisfaction survey to all staff. Asking staff to provide input into the development of the ITA/Eligible Training Provider system will help build greater investment, buy-in, and ownership. ITA Demonstration sites must administer a customer satisfaction survey to all staff to determine their level of satisfaction with and commitment to the ITA/Eligible Training Provider system. Variable Elements In addition to the Common Elements described above, there are several other elements of the ITA/Eligible Provider Demonstration design that are at the discretion of the applicant. The U.S. DOL is looking for applicants who are interested in aggressive and creative approaches that fall within the parameters of WIA. Some examples of these considerations are presented below: • How is the dollar amount of an ITA determined? Is the dollar amount of an ITA fixed for all participants? Does it vary among individuals based on assessment? Under WIA, the sta
