How will servicers make counseling referrals?
Servicers may refer borrowers to specific HUD-approved agencies that provide foreclosure prevention services under the NFMC or HUD Grant programs or they may provide borrowers with a web site address, http://www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm, to find a qualified agency in their area. Servicers may also provide borrowers with the nationwide Hope Hotline, 888-995-HOPE (4673). Borrowers will make arrangements for the counseling services, which may be provided face-to-face or via telephone. To be eligible for the modification, the borrower must return a certification to the servicer, indentifying the counseling agency that will be providing the counseling services.
