How will personality conflicts between coaches and clients be handled?
We recognise that sometimes, in a small number of cases, people just don’t feel comfortable with their coach and vice versa. Where this is the case and the coaching relationship is not felt as productive, by either the coach or the client, we will seek to appoint another coach to that client/employee. We will take steps to understand why this is and if it is a recurring instance for either a coach or client, we would seek to address that.
