How will my needs for support from the ODJFS Call Center change with MITS?
The nature of calls to the Medicaid Provider Call Center may change because of MITS implementation. As the MITS Web Portal expands provider’s use of a web-based door for Ohio Medicaid, an increased number of providers will be able to submit and check on the status of their claims via the internet. Thus, OHP staff currently working in the provider call center will likely perform some different provider service functions after MITS is implemented. Also, Medicaid Call Center representatives will have access to the status of prior contacts made by a provider or consumer via the new Contact Tracking & Management System (CTMS). With the documented history of previous contacts, Call Center Representatives will be able to quickly assess a situation and respond appropriately to concerns. CTMS will provide ODJFS Call Center representatives with access to the status of prior contacts made regarding a claim, provider, or consumer. With the full background being readily apparent, Call Center Repres
