How will my members be treated by eFit?
We realize your members are the basis of your club’s success. Anytime we contact your members we conduct ourselves in a completely professional and courteous manner. Creating a positive experience makes for a happy member, and a happy member translates in to a long-term paying member. We can help in this process by providing a good check-in system, access to account information, and answers to billing and payment questions. This same attitude is carried through when we contact your past-due members for payment, we remain firm but conduct the conversation in a polite and respectful manner. The secret of using a third-party management system is to completely separate you from the collection process. It’s very important for your members to disassociate club attendance with payment. Trying to collect payments directly from your members puts you in a compromising position, making it difficult to deal with your members should a payment problem arise.
