How will Kent Highway Services respond to my letter or email?
We aim to reply to your letters and emails as quickly as we can with the information you need, so we will; • aim to acknowledge all letters within 5 working days and provide a full response within 10 working days or an explanation as to why a reply may take longer • aim to acknowledge the receipt of your email within 24 hours and provide a full response within 5 working days or an explanation as to why a reply may take longer.