How will ITSM evolve in the future?
Specifically, the OGC, which owns ITIL, has announced an ITIL refresh version 3. I anticipate this version will have processes that will be seen to encourage, foster and facilitate a change culture within any organization. Generally, I believe that IT will continue to integrate with the business, eventually developing into more of a symbiotic relationship, with both relying on each other to ensure survival in a given market place. Who needs the IT in ITSM then?
