How will implementation of HCAHPS affect ongoing hospital survey efforts?
There are multiple survey vendors who are able to administer HCAHPS by following specific survey, sampling and administration specifications. HCAHPS can be seen as a core survey to which hospitals and survey vendors will be able to add a broader set of questions. HCAHPS is designed to gather only the necessary data that CMS needs for comparative pubic reporting. HCAHPS should complement, not replace, the data that hospitals are currently collecting to support improvement in internal hospital customer services and related activities. We expect that most hospitals will combine the HCAHPS module with items they currently use for internal improvement purposes. However, hospitals also have the flexibility to use the HCAHPS questionnaire as a stand-alone questionnaire if they choose.
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