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How will I contact Global Customer Support for technical and non-technical issues?

April 26, 2017contact customer global non-technical support Technical

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How will I contact Global Customer Support for technical and non-technical issues?

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Once Hyperion e-Support retires, you will use OracleMetaLink 3 as your online support portal. For phone support, Hyperion Japan customers and partners will use a new Support phone number to contact Global Customer Support for technical issues and Global Customer Care (formerly Client Support Coordinators) for non-technical issues. The new Hyperion Japan Support phone number is 0120.008.361.

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Once Customer Connection retires, you will use MetaLink 3 as your online support portal. For phone support, you will use the existing phone support numbers to contact Global Customer Support for technical issues and Global Customer Care for non-technical issues (e.g. Entitlement and Licensing questions, Media requests, Portal access issues, etc.). Although the existing PeopleSoft and JD Edwards phone support numbers will remain the same, there will be a new menu that allows you to choose between technical and non-technical options for all product lines. If you are not sure of your existing support phone number, please access the Global Customer Support Contacts Directory and select PeopleSoft Enterprise, or JD Edwards EnterpriseOne and World. If you are a Partner and need non-technical assistance, please contact your local Oracle PartnerNetwork Interaction Center.