How will I be notified after reporting the loss of my Personalised Octopus or Octopus with AAVS?
After receiving your successful loss report, we will make arrangements for a refund. If you are reporting the loss of a Personalised Octopus, you can make a request for a replacement Octopus when you report the loss on the Lost Octopus Reporting Hotline. A notification letter will be sent to you to inform you to collect the replacement Octopus at the specified Customer Service Centre at any MTR station or New World First Ferry Pier. You can also make a request to transfer the AAVS when you report the loss on the Lost Octopus Reporting Hotline. A notification letter will be sent to you for activating the AAVS function of another Octopus as per your request.
Related Questions
- If I am already a Personalised Octopus holder or an Automatic Add Value Service (AAVS) user, do I need to register for the Octopus Rewards programme to enjoy the benefits?
- If a Personalised Octopus holder or an AAVS user has passed away, how can the Octopus holders family or a third party get the Octopus refund?
- How will I be notified after reporting the loss of my Personalised Octopus or Octopus with AAVS?
