How will HP Report Generation Plug-in handle printers with duplicate serial numbers?
Answer – HP Report Generation requires each printer to be unique. In order to accomplish this, the printer’s Model Number and Serial Number are compared to confirm uniqueness. If a printer happens to have a duplicate Serial Number with another printer of the same model, HP Report Generation Plug-in will not be able to capture data on either of these devices. Instead, the device information for these printers in question will be logged to a file that is viewable from the HP Report Generation Plug-in Data Collection page. If you find entries in this log file, it means HP Report Generation is not capturing data for these devices. Before it can capture data, the Serial Numbers for these printers must be set/reset to a unique value. Please contact HP support to assist in this task.
