How will FAA ensure the quality of service provided by a contractor or MEO?
A service providers performance is monitored regardless of who wins the competition. The Contracting Officer maintains primary responsibility for assuring service quality expectations are met by the winning bidder. The Quality Assurance Surveillance Plan (QASP) sets in place metrics and methods of surveillance carried out by Quality Assurance evaluators. The Contracting Officer may also choose to build specific quality incentives into the contract, such as extensions based on successful accomplishment of objectives.
