How will customers know whether to insert or swipe their debit card?
Chip is advanced technology, which means the card and the terminal are able to communicate and prompt the merchant/customer throughout the process. For example, if the customer has a chip card, and attempts to swipe the card, the device will know the card has a chip and will prompt the customer to insert the card into the device. Advise your cashiers/sales associates when their terminals are chip ready, so that they are able to inform and assist customers and ensure a smooth process for both the merchant and customer.