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How will customer service be organized/prioritized?

April 26, 2017customer service organized prioritized

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How will customer service be organized/prioritized?

1 Answer

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UMContent Support is provided by OIT and follows the support model of other services offered by OIT. UMContent Support has support staff assigned to UMContent during the work week with 2nd level staff available to assist as well. Support can be requested by filling out a service request form on the UMContent website. Support requests are prioritized based on the severity of the request.