Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

How will current service level agreements be measured to ensure an accurate baseline for comparison to the new data center?

April 26, 2017accurate agreements baseline comparison ensure level measured service

0

Posted

How will current service level agreements be measured to ensure an accurate baseline for comparison to the new data center?

1 Answer

0

Posted

A59. Service levels must be quantified. We must understand and verify in measurable terms current service levels agency by agency. Measures and metrics should be the same across all twelve agencies, but the service level agreements will be different based on agency need.