How will complaints about solicitors be handled?
Once the Office of Legal Complaints (OLC) becomes established in 2010, it will act as a single gateway for all complaints against all legal services providers. The Legal Complaints Service (LCS) will continue to handle complaints about solicitors until 2010. The OLC will not have a disciplinary role. Professional conduct and discipline will continue to be handled by the Solicitors Regulation Authority and Solicitors Disciplinary Tribunal.
