How will Charter handle Excessive Use by customers?
Customers who exceed the “No Excessive Use of Bandwidth” section in the AUP may be notified by Charter that they have exceeded their monthly threshold and informed of Charter’s Excessive Use policy. Charter Customer Care Representatives will help identify possible causes and offer suggested ways the customer can reduce bandwidth consumption. If the customer exceeds the “No Excessive Use of Bandwidth” policy and is notified three times in a six-month period, the customer’s Internet service may be suspended after the delivery of the third notice.
