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How will changes affect my enrollment in low-income programs?

April 26, 2017affect changes enrollment low-income Programs

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How will changes affect my enrollment in low-income programs?

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A. The Percentage of Income Payment Plan (PIPP) will continue to be in effect once customer choice begins. Individual customers on the PIPP plan are not eligible for customer choice. However, a marketer can aggregate this group to achieve a lower price on generation. The Ohio Department of Development (ODOD) administers PIPP. ODOD also administers statewide low-income assistance programs. Duke Energy will continue to provide and administer local low-income assistance programs, working with a variety of community-action agencies. Both PIPP and non-PIPP customers are eligible for low-income programs if specific income requirements are met. For more information regarding Duke Energy’s low-income programs, send an e-mail to: cbgovan@duke-energy.com.