How will CBA help community lenders respond to consumer disputes through e-Oscar?
CBA will assist community lenders by monitoring the e-Oscar account daily so that it can trigger a message to lenders immediately if and when a dispute appears. CBA staff will be trained in e-Oscar and consumer dispute processing and assist community lender staff reverify correctly and provide the information in the correct format. CBA will ensure that lenders have the maximum amount of time within the 30 day period to reverify and then help them reverify — this will save community lenders significant staff time and training while still being able to respond efficiently.
