How will business process applications be affected by “CEBP” in a Customer UC environment?
With UC, different forms of business communication contact may be activated, depending upon who (or what) is initiating the contact with a person, which may be person-to-person or process-to-person. The type of contact will also depend upon the current real-time accessibility and availability of the contact recipient. As more elements of a business process become automated, e.g., monitoring sensitive status conditions, the role of real-time process-to-person “notifications” will increase, including what is commonly referred to as “Communications Enabled Business Communications” (CEBP). CEBP commonly stands for “Communications Enabled Business Process,” which means that an automated) business process application can initiate a communications contact to a specific person, instead of it being done manually by another person. Needless to say, this kind of capability is particularly useful for contacting mobile recipients and for what some people call “outbound IVR” to exploit self-service
